Our industry is showing exponential growth, in which data analysis is more important than ever. My purpose is to act as a bridge between non-technical departments and huge amounts of data, with friendly reports that show at a glance where you need to focus your action plans. I like to call it "Action Oriented Data".
REGIONAL BUSINESS ANALYST
Implemented Web Application to track real time interactions, as the client is lacking a tool for real time monitoring. This application has 1+ years deployed in Dominican Republic and Jamaica. Leading an automation project to standardize calculation of business-critical metrics Region wide.
Creation from the ground up, of all the database structures and reports. Created and coordinated SOP's to reduce gaps between WFM and Ops when it comes decision making (Staffing Requirements, Forecast Volume Distribution etc.)
Implemented automation techniques to convert unformatted data to Database friendly data, SOP's and creation of databases that feed weekly, monthly and yearly reports.